"For those travelers whose holidays have been ruined, there is no real way for Southwest to make this right. Ed Markey, D-Mass., and Richard Blumenthal, D-Conn., also called on the carrier to compensate travelers and noted that Southwest executives have acknowledged the mass cancellations were largely due to the failure of the airline's own internal systems.
Consumers deserve strong protections, including an updated consumer refund rule," said Sen. Many airlines fail to adequately communicate with consumers during flight cancellations. The Committee will be looking into the causes of these disruptions and its impact to consumers. "The problems at Southwest Airlines over the last several days go beyond weather. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower The airline has called that unfounded and Kelly told CNBC on Tuesday that it wasn't a cause or contributing factor in the disruptions.Best Debt Consolidation Loans for Bad Credit The disruptions sparked speculation on social media that employees were calling out sick in protest. Southwest last week said it would enforce the Biden administration's policy that employees of federal contractors, which includes major airlines like Southwest, American and others, must be vaccinated against Covid-19, though he told CNBC he doesn't think companies should mandate vaccines. The airline has already scaled back its fall schedule due to disruptions throughout the summer following complaints from exhausted crew. "Southwest Airlines extends a tremendous apology to our Customers and Employees for the flight cancellations and delays which occurred over the weekend and on Monday," the airline said in a statement on its website Tuesday.Ĭasey Murray, president of the Southwest Airlines Pilots Association, which represents the carrier's more than 9,000 pilots, told CNBC that the airline's poor planning was to blame for the issues. Southwest shares were up 1.3% in early afternoon trading after losing more than 4% Monday. The disruptions peaked at more than 1,100 cancellations on Sunday, about 30% of Southwest's flights that day just as the carrier scheduled the most flights in a day since April 2020, according to aviation consulting firm Cirium. Orlando flights were delayed an average of 45 minutes on Friday, according to a person familiar with the matter. Kelly said that each of the airports it serves in Florida was affected by air traffic control delays, "including a seven-hour ground stop at Orlando." Other airlines had relatively small numbers of cancellations compared with Southwest. Other airlines had relatively minor cancellations. The airline said bad weather and air traffic control issues in Florida kicked off the problems, which snowballed due to its own staffing shortfall, particularly a lack of backup pilots and flight attendants to step in when things go wrong.
The Dallas-based airline since Saturday has canceled close to 2,400 flights, FlightAware data showed.
Southwest canceled 87 flights, or 2% of its schedule on Tuesday, according to flight-tracking site FlightAware. Best Debt Consolidation Loans for Bad Credit
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